Privacy Policy

01 About Call Elite

Welcome to Call Elite / RC Call Elite. We provide local home, property, repair, maintenance, interior, construction and other service solutions in Bangalore.

02 Information We Collect

When you use our website or request a service, we may collect information that you voluntarily provide.

Personal Information

• Name
• Mobile number
• WhatsApp number
• Email address
• Service address
• Locality or area
• City
• Other contact details you provide

Service Information

• Service required
• Description of the problem
• Property type
• Appliance or equipment details
• Brand and model information
• Preferred service date
• Preferred service time
• Project requirements
• Approximate measurements
• Photos or videos you choose to submit

Communication Information

If you contact us through phone, WhatsApp, email or website forms, we may receive and retain the information necessary to respond to your enquiry and provide the requested service.

03 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through standard website technologies.

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website interaction information
• Approximate location information
• Date and time of visits
• Referral source
• Technical information about your visit

This information may be used for website operation, security, analytics and advertising measurement.

04 How We Use Your Information

We may use the information you provide to:

• Respond to enquiries
• Contact you regarding a service request
• Schedule service visits
• Provide requested services
• Confirm bookings
• Understand your service requirements
• Provide quotations or estimates
• Communicate about appointments
• Provide customer support
• Improve our website and services
• Maintain website security
• Prevent misuse or fraudulent activity
• Measure website and advertising performance
• Understand how visitors use our website
• Send service-related communications

We do not use your information for purposes unrelated to the reason it was collected unless permitted by applicable law or you have otherwise provided appropriate consent.

05 Booking and Enquiry Forms

When you submit a booking or enquiry form on our website, the information you provide may be used to respond to your request.

Depending on the form, this information may include:

• Name
• Phone number
• WhatsApp number
• Email
• Location
• Address
• Service selected
• Problem description
• Preferred date and time
• Additional information

By submitting a form, you understand that Call Elite may contact you using the contact details provided to process your enquiry or service request.

06 Phone and WhatsApp Communication

Customers may contact Call Elite by phone or WhatsApp.

If you contact us through these channels, we may use the information provided during the conversation to:

• Understand your service requirement
• Respond to your enquiry
• Arrange a service visit
• Provide service-related information
• Follow up regarding your request

WhatsApp is operated by Meta and is subject to WhatsApp's own terms and privacy practices.

Call Elite does not control the privacy practices of third-party communication platforms.

07 Photos and Videos

Some services may require customers to provide photographs or videos of a property, appliance, equipment or service requirement.

Photos and videos may be used to:

• Understand the service requirement
• Provide preliminary information
• Prepare for a service visit
• Communicate about the requested work
• Assist with service planning

Please avoid submitting unnecessary sensitive personal information in photographs or videos.

08 Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may help us:

• Keep the website functioning
• Remember certain preferences
• Understand website usage
• Improve website performance
• Measure advertising campaigns
• Understand how visitors interact with our website

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

09 Analytics

We may use analytics technologies to understand how visitors use our website.

Analytics information can help us understand:

• Which pages receive visits
• How visitors navigate the website
• General website performance
• Sources that bring visitors to the website
• Website engagement
• Technical issues

Analytics information may be processed by third-party service providers according to their respective privacy policies.

10 Advertising and Marketing

Call Elite may use online advertising and measurement technologies to promote our services and understand advertising performance.

These technologies may include services provided by third parties such as Google or Meta.

Advertising technologies may use cookies, pixels or similar tools to measure:

• Website visits
• Advertising interactions
• Conversions
• Campaign performance
• General audience activity

Where applicable, third-party platforms process information according to their own privacy policies and terms.

You may have options to manage advertising preferences through the relevant third-party platform or your browser/device settings.

11 How We Share Information

We may share information when reasonably necessary to provide or operate our services.

Service Professionals

Information such as your name, phone number, location and service requirement may be provided to an appropriate service professional so that the requested service can be arranged.

Technology and Service Providers

We may use third-party providers for website hosting, analytics, communication, advertising, email delivery, form processing, security and other business functions.

These providers may process information on our behalf or independently according to their applicable terms and privacy policies.

Legal or Regulatory Requirements

We may disclose information when required by applicable law, legal process, court order or government authority.

Business Protection

Information may also be disclosed when reasonably necessary to protect the rights, property, security or safety of Call Elite, our customers or others.

12 We Do Not Sell Personal Information

Call Elite does not intend to sell your personal information as a standalone product or database.

Information may be shared with service providers and partners where reasonably necessary to operate the website, process enquiries, provide services, measure advertising or perform legitimate business functions.

13 Third-Party Websites and Services

Our website may contain links or integrations to third-party services, including communication platforms, social media platforms, maps, payment services, advertising platforms or other external websites.

These third parties have their own privacy policies and terms.

Call Elite is not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information through it.

14 Data Security

We take reasonable measures to protect information against unauthorized access, misuse, loss or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted over the internet.

15 How Long We Keep Information

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature of the information
• The reason it was collected
• Whether a service relationship exists
• Customer support requirements
• Legal or regulatory requirements
• Accounting or business records
• Dispute resolution
• Security and fraud prevention

When information is no longer reasonably required, it may be deleted, anonymized or otherwise disposed of in accordance with applicable requirements.

16 Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information.

You may contact us to:

• Ask what information we hold about you
• Request correction of inaccurate information
• Request deletion where applicable
• Ask about how your information is being used
• Withdraw certain communications or marketing preferences
• Raise a privacy-related concern

Some information may need to be retained where required by law or for legitimate business purposes.

17 Marketing Communications

If we contact you regarding promotional offers or marketing communications, you may request that we stop sending such communications.

Service-related communications may still be sent where necessary to process an existing enquiry, booking or service request.

18 Children's Privacy

Our website is intended for general audiences and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children for purposes unrelated to providing appropriate services.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that the matter can be reviewed.

19 Sensitive Information

Please do not submit unnecessary sensitive personal information through our website forms.

For example, do not provide passwords, financial account credentials, government identification numbers or other highly sensitive information unless specifically required through an appropriate secure process.

If a photograph or document contains sensitive information that is not relevant to your service request, please remove or hide that information before submitting it.

20 Location Information

When you request a service, we may ask you to provide your locality, address or other location information so that we can determine service availability and arrange a visit.

Location information provided through a service enquiry may be used for:

• Service availability
• Technician allocation
• Appointment scheduling
• Service delivery
• Customer communication

21 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Website functionality
• Technology
• Third-party services
• Legal or regulatory requirements
• Business practices

When changes are made, the updated version will be published on this page with a revised Last Updated date.

We recommend checking this page periodically for updates.

22 Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way Call Elite handles your information, please contact us.

23 Consent

By using the Call Elite website and submitting information through our website forms, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, consent may be requested separately for specific processing activities.